Technical On-Site Support
A broad IT service where skilled technicians travel directly to a physical location to resolve hardware, software or network issues that cannot be fixed remotely.
I.T. engineering & data center solutions
Critical systems, built and maintained without compromise.
Technicians on site where your equipment is — backed by multi-vendor maintenance, purpose-built integration and project engineering.
- Coverage
- Multi-vendor, nine U.S. markets
- Platforms
- HP · Dell · Supermicro · Lenovo
- Delivery
- Ready Rack, deployment tested
Our services
Six disciplines, one engineering team.
From sourcing hardware and building it into a Ready Rack through on-site support, maintenance, project work and certified disposal, we cover the full life of the systems you run.
Third Party Maintenance
Multi-vendor IT maintenance services — the essential maintenance and support needed to manage your data center, on equipment from HP, Dell, Supermicro, Lenovo and others.
Integration Center
We design and produce a single server or an entire purpose-built system in a rack — what we call a Ready Rack, because it lands on your floor ready for deployment the day it arrives.
Professional Services
Project-based engineering for the work that falls outside a support contract — migrations, deployments, moves, refreshes, assessments and decommissions, delivered by the same engineers who maintain the equipment.
IT Asset Disposition
ITAD for equipment at end of life — secure data destruction, audited chain of custody and value recovery on hardware that still has a market. Recycling is processed through certified partners, who issue the certificates for your records.
Hardware Sales
Servers, storage, networking and components from HP, Dell, Supermicro and Lenovo — new, refurbished or hard-to-find end-of-life parts, quoted against what your environment actually needs rather than a catalog SKU.
Third party vs. OEM support
Your hardware isn't end of life. Your support contract is.
When an OEM declares equipment end of service life, the hardware doesn't stop working — the coverage does, and renewal quotes climb. Third party maintenance keeps the equipment supported on your schedule instead of the manufacturer's.
Staying on OEM support
- Coverage ends when the manufacturer decides it ends
- Renewal pricing rises as equipment ages
- Refresh pressure on hardware that still meets your needs
- A separate contract for every manufacturer in the rack
- Tiered call centers between you and an engineer
Working with Guerilla Masons
- Post-warranty, gap and end-of-service-life coverage
- Contract terms and service levels scoped to your environment
- Extend the life of hardware that still performs
- One agreement across HP, Dell, Supermicro, Lenovo and others
- Engineer-led support from the team that builds these systems
Third party maintenance
Keep the hardware you have running longer.
Multi-vendor IT maintenance services, offering the essential maintenance and support services needed to manage your data center.
- Broad platform coverage — supporting equipment from top manufacturers including HP, Dell, Supermicro, Lenovo and others.
- One point of contact — a single support relationship across a mixed-vendor estate.
- Engineer-led support — the same team that designs and builds systems is the team that services them.
Integration center
The Ready Rack arrives configured, cabled and tested.
We design and produce a server or an entire purpose-built system in a rack. We call it a Ready Rack: built, cabled, labeled and burned in here, so install day is plug-in rather than build-out.
- Purpose-built — specified around your workload rather than a catalog SKU.
- Fully integrated — assembled, cabled, labeled and burned in before it ships.
- Ready Rack delivery — racked, tested and documented before it ships, so it powers up on arrival.
Professional services
The project work a support contract doesn't cover.
Migrations, deployments, refreshes and decommissions, scoped as projects and delivered by the same engineers who design, build and maintain the equipment.
- Migrations & moves — relocating equipment between facilities or into colocation, planned around your maintenance windows.
- Deployments & refreshes — installing, racking and cabling new hardware, including systems we integrate ourselves.
- Assessments — walking the floor to document what you actually have, what it costs to support, and what's worth keeping.
- Decommissions — removing retired equipment cleanly at end of life.
Why choose us
We go all in.
Engineers, thinkers and creators
We're a team of I.T. engineers, thinkers and creators, constantly evolving our services to reach even higher standards — preparing and innovating our client experience for the future of IT.
Better than yesterday
We go all in. Every build, every service call, every design review is an opportunity to strive to be better than yesterday.
Coverage & response
Nine markets. Engineers, not a ticket queue.
We're headquartered in Las Vegas and we service the equipment ourselves across the major U.S. data center corridors. As the large maintenance providers consolidate, our customers stay with a team they can reach directly.
Las Vegas
Nevada
Headquarters
Los Angeles
California
San Jose
California · Bay Area
Salt Lake City
Utah
Phoenix
Arizona
Denver
Colorado
Atlanta
Georgia
Ashburn
Virginia
New York
New York
- Service area
- Nine metros across the West, Mountain, Southeast and East Coast markets
- Equipment supported
- HP, Dell, Supermicro, Lenovo and other major manufacturers
- Contract types
- Warranty, post-warranty, gap, and end-of-service-life coverage
- Project work
- Migrations, deployments, moves, refreshes, assessments and decommissions
- Engagement model
- Direct access to the engineers who design, build and service your systems
What is third party maintenance?
Hardware support provided by an independent engineering team rather than the original manufacturer. It typically covers the same break-fix work — diagnosis, parts replacement, on-site service — under contract terms you negotiate directly, and it's most often used once OEM warranty or support has expired.
My equipment is past end of service life. Can you still support it?
Yes. End-of-service-life coverage is one of the most common reasons customers come to us. The manufacturer has stopped selling support for the platform, but the hardware is still in production and still meeting requirements. We keep it covered.
Do I have to move everything at once?
No. Many customers run a hybrid arrangement — newer equipment stays on OEM support while older platforms move to us. We scope coverage around whichever subset of the estate makes sense.
Can you cover a mixed-vendor environment under one agreement?
That's the point of multi-vendor maintenance. Rather than tracking a separate contract and renewal date per manufacturer, you hold one agreement with us across the equipment in your racks.
Do you only do maintenance?
No. We also provide technical on-site support for hardware, software and network issues that can't be resolved remotely, build purpose-built servers and full racks in our integration center, and take on project-based professional services — migrations, deployments, hardware refreshes, site assessments and decommissions — plus IT asset disposition once equipment reaches end of life.
Which markets do you cover?
Las Vegas, Los Angeles, San Jose and the Bay Area, Salt Lake City, Phoenix, Denver, Atlanta, Ashburn and New York. If your equipment sits in a colocation facility in one of those metros, we can service it. Multi-site estates spanning several of these markets are covered under a single agreement.
Who certifies the ITAD and recycling work?
We manage collection, secure data destruction and chain of custody ourselves, then process recycling through certified downstream partners. The certificates of sanitization and recycling are issued by those partners and passed to you for your audit records.
How do I get a quote?
Send us the manufacturer and model, quantity, site location and your target timeline through the form below. An engineer reviews it and comes back with a scoped quote.
Request a quote
Tell us what you need quoted.
Share a few details about the equipment, site or project and an engineer will come back with a scoped quote — not a sales script.
- Typical requests
- Post-warranty maintenance contracts, rack builds, critical systems design, on-site service
- What helps
- Manufacturer and model, quantity, site location, and your target timeline
- sales@gmasons.com
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